What sets Circle Commerce Manager apart from other Order Management Software (OMS) or ERP solutions? Ask any consultant or pundit in the industry, and they will agree that 90% of OMS/ERP systems are the same. According to industry consultant Mike Elder (www.mikelder.com) at a recent industry conference, "When you look at an OMS, don't bother with the "happy path" - the 90% that is the same. Focus on what sets the vendors apart, and what specific functionality or service they provide that others don't."

At the upcoming IRCE 2013 conference, Circle Commerce will be providing its answer to that question - as can be seen by clicking here for our banner stand from the show. We have all the standard blather that all of our competitors do, and we're happy to send that to you if you'd like. But let's focus on the 10% that sets us apart.

What we have .. that they might have:

• People - At Circle Commerce, you know the team that will work with you from the very first day of implementation planning through to ongoing support. And when you call us .... your team answers the phone. Your US based team from our offices, with 5, 10, 15 years of experience in the industry. When you call. Not the next day, not a week later, not a month later. When you call.
• Accounting - we have a fully integrated accounting module, built within Circle Commerce Manager, with identical functionality to the rest of our system - not an add-on, or a third party system, or an ability to pass data to an external package. (But if you just can't get enough of QuickBooks or another favorite accounting package - we interface to those too).
• Shipping - Circle Commerce has eliminated the need for an expensive external shipping/manifest system, or the need to be tied to one vendor to use their "free" system. All major carriers, and growing list of regional carriers, are supported using direct calls to the carrier systems.
• Retail PointOfSale (POS) - Circle Commerce Manager includes full POS support, including all standard peripheral support (scanners, journal/receipt printers, display bars, cash drawer), and all POS transactions are simply a "type" in the SalesOrder file - a fully supported channel within the system. This allows full support of today's cross channel needs, such as ship to store, store pickup, store order/ship from warehouse, etc.

What we have … that they don’t have:

• Licensing - some OMS providers use the license model (and charge an arm, a leg, and various other appendages), and some use the SaaS model (charge less, but do it forever and end up charging 5-10 times more). Circle Commerce Manager is available in both flavors - but we'll do our best to help you understand that a license model (at a reasonable price) with your choice of physical server location and support is really the best choice.
• Customization - our specialty is the ability to customize each and every feature of our system. Not tweaking a parameter, or making a new report (although we do that too). Real customization - new modules, significant changes - that's our bread and butter.
• Configurable UI - our user client is built in .NET using the spectacular tools from DevExpress. This allows each client (and even each user, if you want to get crazy) to have their own theme applied to their client.
• eCommerce integration - we have the deepest integration possible with some of the top eCommerce providers in the space. Simple question - does your website (and related OMS/ERP) allow change of order? Unless you're Amazon ... I'll bet not. We do.
• Drill down reporting - every report in Circle Commerce Manager is a drill down report - even user generated reports. So a report isn't just data in cells - it's data that's fullly linked to the entire application, living in the outstanding grid control from DevExpress. Great stuff.